When an order status is at "Manual Intervention Required", our staff will need to manually attend to that order. Orders requiring manual intervention are typically:
- Physical products that our staff need to pick, pack and ship.
- Automated licenses and auth-code products where EFILive experiences a systems outage. These orders will be resolved when the system outage is resolved. DO NOT place subsequent orders for the same item; where multiple activation codes are issued but only one is required a refund is not available.
EFILive will process these order during New Zealand business hours. If you have any questions about your order please contact us at firstname.lastname@example.org; or call us at +64 (9) 534 1188.
EFILive is located in New Zealand and our regular business hours are 09:00 through 17:00 Monday to Friday (excluding public holidays).