When an order status is at "Manual Intervention Required", our staff will need to manually attend to that order.  Orders requiring manual intervention are typically:

1. Physical products that our staff need to pick, pack and ship.
2. Automated licenses and auth-code products where EFILive experiences a systems outage.  These orders will be resolved when the system outage is resolved.  DO NOT place subsequent orders for the same item; where multiple activation codes are issued but only one is required a refund is not available.  

EFILive will process these order during New Zealand business hours.  If you have any questions about your order please contact us at sales@efilive.com; or call us at +64 (9) 534 1188. 

EFILive is located in New Zealand and our regular business hours are 09:00 through 17:00 Monday to Friday (excluding public holidays).