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Validation Help - Knowledgebase / Store, Sales and Shipping - EFILive Service Desk

Validation Help

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VIN License Validation

For VIN License purchases, you must be running EFILive V8.2.24 software or later to generate valid VIN License Auth Codes. 

  1. Generate valid Serial Number and Auth Code details from EFILive V8 Scan and Tune software.
  2. FlashScan/AutoCal Serial numbers must be entered into the Serial field. The Serial must be either 10 or 12 characters.
  3. FlashScan/AutoCal Authentication code must be entered into the Auth Code field. The auth code must be exactly 20 characters.
  4. Enter the Qty to purchase.
  5. Select [Check Serial & Code].
  6. Add validated code to cart
  7. If the serial and auth code do not pass validation, an error code will be displayed. Error code details are below.  Customers should ensure that the information entered is EXACTLY as displayed in EFILive software.
    1. Check you are ordering the correct product - the EFILive store validation works on SKU.
    2. Check software version used to generate the auth code.
    3. Check for spaces at the start/end of code.
    4. Hyphens are essential.
    5. Serial must be either 10 or 12 characters.
    6. Auth Code must be exactly 20 characters.
    7. Verify quantity limit has not been exceeded.

Tuning Option Validation

  1. Enter FlashScan Serial number into the Serial field. The Serial must be either 10 or 12 characters.
  2. Set the Qty field to 1. 
  3. Select [Check Serial & Code].
  4. Add validated code to cart.
  5. If code does not pass validation, ensure that the code is EXACTLY as displaying in EFILive software. 
    1. Check you are ordering the correct product - the EFILive store validation works on SKU.
    2. Check for spaces at the start/end of code. 
    3. Code must be either 10 or 12 characters.

Controller Authorization Code Validation

  1. You must obtain your controller authorization code. (How?).
  2. Enter the controller authorization code into the Auth Code field.   Ensure that the code is EXACTLY as displaying in EFILive software.  Hyphens are essential, and the code must be exactly 29 characters.
  3. Set the Qty field to 1. 
  4. Select [Check Serial & Code].
  5. Add validated code to cart.
  6. If code does not pass validation, ensure that the code is EXACTLY as displaying in EFILive software. 
    1. Check for spaces at the start/end of code. 
    2. Hyphens are essential.
    3. Code must be exactly 29 characters.

V1 PCM License Validation

  1. Generate valid Serial Number and Auth Code details from V7.5 Tune Tool software.
  2. Enter the FlashScan V1 Serial number into the Serial field.  Serial must be either 10 or 12 characters.
  3. Enter the Auth Code into the Auth Code field.  The auth code must be exactly 17 characters.
  4. Enter the Qty to purchase.
  5. Select [Check Serial & Code].
  6. Add validated code to cart.
  7. If code does not pass validation, an error code will be displayed.  Error code details are below.  Customers should ensure that the information entered is EXACTLY as displayed in EFILive software.
    1. Check for spaces at the start/end of code.
    2. Hyphens are essential.
    3. Serial must be either 10 or 12 characters.
    4. Auth Code must be exactly 17 characters.
    5. Verify quantity limit has not been exceeded.

Validation Error Codes

Where the serial number and/or auth-code is invalid, customers will be presented with an error message detailing the nature of the issue.  The issue will need to be corrected for the order to proceed to check-out, effectively eliminating orders that fail automated processing.  Error messages are:

  1. Error $1000: This device has not been found in our system. The serial number entered is incorrect.
  2. Error $1001: The supplied Auth Code has been generated with obsolete software. Please upgrade your software and device firmware, and generate a new Auth Code.
  3. Error $1002: The device has exceptions, please contact EFILive.
  4. Error $1003: The supplied Auth Code is not correct for this device. Please contact EFILive.
  5. Error $1004: The supplied Auth Code is not correct for this device. Please generate a new Auth Code and retry.
  6. Error $1005: The supplied Controller Auth Code is not correct.
  7. Error $1006: This device is not licensed for tuning functionality.
  8. Error $1007: The Serial Number indicated by the Auth Code does not match the device Serial Number provided for this order.
  9. Error $1008: XXX license(s) cannot be added to this device as it exceeds the maximum of YYY VIN licenses. The number of licenses being purchased is more than the device supports.  
    1. FlashScan V3 can hold up to 600 VIN Licenses.
    2. FlashScan V2 can hold up to 221 VIN Licenses.
    3. AutoCal V3 can hold up to 600 VIN Licenses, however users should check their tuner imposed limits.  The VIN License Slot Count (default value of 1) must be able to support the activation of an additional VIN License. You MUST contact your tuner to get your VIN License Slot Count increased BEFORE ordering a VIN License.  Refer AutoCal V3 VIN License & Slots for assistance.
    4. AutoCal V2 can hold up to 221 VIN Licenses, however users should check their tuner imposed limits.  The VIN License Slot Count (default value of 1) must be able to support the activation of an additional VIN License. You MUST contact your tuner to get your VIN License Slot Count increased BEFORE ordering a VIN License.  Refer AutoCal V2 VIN License & Slots for assistance.
  10. Error $1009: This product is not compatible with your device. Please select the correct product.  FlashScan and AutoCal VIN License product codes are not interchangable, you must select the correct product to order.
  11. Error $100A: This product is not compatible with this device.
  12. Error $100B: This product is already enabled for this device. 
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